Complaints : steps

Step 1:
Call MBPJ at their hotline at 03-7954 2020 or email them at aduan@mbpj.gov.my to lodge a complaint. Get a reference number of the lodged complaint. Be sure to have all necessary information before calling, eg address of area of complaint, and leave your contact number so that they're able to call you back.

Step 2:
If there is no action, do visit MBPJ every alternate Friday (1st and 3rd week of the month) from 8am - 12pm at the MBPJ Civic Centre with your complaint reference number to follow up. (You may also go to MBPJ straight away to lodge your complaint and get your reference number there.) The sessions every alternate Friday is the council's meet-the-public session and all Heads of Department are required to be present to tend to the the public's complaints.

Step 3:
Should there still be no response to your issue, get your local councillor to follow up on the complaint.

Step 4:
If there's still no action after going through steps 1-3, email us and we will enquire with the necessary departments about the complainant.

(The reason we do not encourage the public to come directly to Ed is because the public must give MBPJ a chance to correct the problem first.)